1. Introduction
Welcome to NAD+ Revival, a brand owned and operated by NeoAge Innovate Ltd (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website and your purchase or use of any products supplied by us, including the NAD+ Revival Pen, NAD+ cartridges and accessories (the “Products”).
By visiting our site, interacting with the website, or purchasing any Products, you agree to be bound by these Terms and our Privacy Policy.
Company Details:
NeoAge Innovate Ltd
30 Meadway
London, England
N14 6NL
Company Number: 16651022
Email: sales@nadrevival.com
2. Eligibility & Access
By using our website or purchasing Products, you confirm that:
- You are at least the age of majority in your jurisdiction
- All information you provide is true, complete, and accurate
- You are purchasing Products for personal use only
- You are not purchasing on behalf of another person or for resale/export
You are responsible for maintaining the confidentiality of any account or personal information submitted to us.
We may refuse access or cancel orders if we believe information is inaccurate or misleading.
3. Mandatory Eligibility Check
Before completing checkout, all customers must complete our Eligibility Check to confirm they are suitable to use NAD+ Revival products.
By placing an order, you confirm that:
- You do not have a known allergy to NAD+
- You do not have severe respiratory issues
- You have not been diagnosed with cancer within the past 3 years
- You are not pregnant or breastfeeding
- The Products are for your personal use only and will not be shared
Providing accurate information is your responsibility.
NeoAge Innovate Ltd is not liable for any adverse outcomes resulting from inaccurate or incomplete eligibility declarations.
We reserve the right to refuse or cancel any order where eligibility criteria are not met.
4. Our Products
NAD+ Revival provides premium wellness supplementation products designed to support personal wellbeing.
We do not provide medical advice, diagnosis, treatment, or healthcare supervision.
4.1 Product Representation
We make every effort to display Products accurately. However:
- Packaging, colouring, and appearance may change between batches
- Images on the website may differ from actual items due to lighting or design updates
- Pen components, cartridges, or accessories may vary slightly as we refine our manufacturing
We do not guarantee Products will appear exactly as depicted.
4.2 Manufacturing Standards, Purity & Transparency
All NAD+ supplements are manufactured under strict regulatory standards.
Every batch is:
- Independently tested by third-party laboratories
- Verified for purity, potency, stability, and contaminants
- Accompanied by a Certificate of Analysis (CoA) for transparency
Customers may request the CoA for their batch via sales@nadrevival.com.
5. Orders & Acceptance
When you place an order, you are offering to purchase the selected Products.
Your order is accepted only when:
- Payment has been successfully processed
- You receive an order confirmation email
We may refuse or cancel orders due to:
- Ineligibility
- Incorrect information
- Suspected misuse or resale
- Low stock or shipping limitations
- Errors in pricing or product information
We reserve the right to limit quantities per person or household.
6. Pricing & Billing
All prices are listed in GBP. Prices may change at any time without notice.
You agree to provide accurate and up-to-date:
- Billing information
- Shipping information
- Payment details
By submitting payment, you confirm:
- You are authorised to use the selected payment method
- You will honour all charges incurred at checkout
Payments are processed securely through third-party providers such as Stripe.
7. Shipping & Delivery
Shipping times are estimates and not guaranteed.
We are not responsible for delays caused by:
- Couriers or logistics partners
- Customs processing
- Weather or external events
- Incorrect delivery information provided by you
Risk of loss transfers to you once delivery is completed.
Incorrect address entries may incur redelivery fees.
8. Returns & Refunds
Due to the nature of our Products:
- Opened or used NAD+ cartridges, needles, or supplement items cannot be returned
- Returns are only accepted for defective or damaged items
- Defects must be reported within 7 days of delivery with photographic evidence
Where appropriate, we may provide:
- Replacement product
- Store credit
- A partial refund
Discretionary refunds for non-defective items are case-dependent.
9. Usage, Safety & Disclaimer
By purchasing and using our Products, you acknowledge and accept the following:
9.1 Not Medical Advice
The information provided is for educational purposes only.
We do not offer medical advice, diagnosis, or treatment.
9.2 Dosage Protocol, Guidance & Safe Use
We provide:
- A recommended dosage protocol
- Step-by-step instructions for safe use of the NAD+ Revival pen
- Storage guidance, including refrigeration requirements (2–8°C)
This does not replace medical supervision.
NeoAge Innovate Ltd is not responsible for outcomes resulting from:
- Failure to follow instructions
- Incorrect injection technique
- Improper storage conditions
- Misuse, alteration, or sharing of the Product
- Use by individuals who do not meet eligibility criteria
9.3 Consultation
Customers should consult a healthcare professional if unsure whether the Product is suitable for them.
10. Storage Requirements
NAD+ cartridges must be stored:
- At 2–8°C
- Away from direct sunlight and heat
- In the supplied protective case where possible
Failure to store correctly may impact potency and safety.
11. Prohibited Uses
You agree not to use the website or Products:
- For unlawful or harmful purposes
- To misrepresent your identity or eligibility
- To resell, transfer, or export Products without written consent
- To modify the pen or cartridge delivery mechanisms
- To inject or share Products with any other individual
- To scrape, mine, or interfere with website operations
Violation of this section may result in order cancellation and legal action.
12. Intellectual Property
All branding, logos, trademarks, website content, product imagery, and materials belong exclusively to NeoAge Innovate Ltd.
You may not copy, reproduce, republish, or use our content without written permission.
13. Errors, Inaccuracies & Updates
There may be occasional errors or omissions in product descriptions, pricing, or availability.
We reserve the right to:
- Correct errors or inaccuracies
- Update information
- Cancel orders affected by incorrect information
14. Limitation of Liability
To the fullest extent permitted by law, NeoAge Innovate Ltd is not liable for:
- Indirect, incidental, or consequential damages
- Loss of income, data, or business
- Misuse, incorrect storage, or improper technique
- Outcomes arising from inaccurate eligibility information
- Health reactions or lack of results
Our total liability is limited to the amount paid for the Product.
15. Indemnification
You agree to indemnify and hold harmless NeoAge Innovate Ltd, its directors, officers, employees, and partners from any claims arising from:
- Your breach of these Terms
- Misuse of the Products
- Violation of laws or third-party rights
- Inaccurate eligibility declarations
16. Severability
If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions remain valid.
17. Entire Agreement & Waiver
These Terms, together with our Privacy Policy, form the entire agreement between you and NeoAge Innovate Ltd.
Failure to enforce a provision does not constitute a waiver of rights.
18. Governing Law
These Terms are governed by the laws of England & Wales.
Any disputes will be resolved exclusively in the courts of England & Wales.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: sales@nadrevival.com
